Pet insurance provider, Ultimate Insurance Solutions, announced an impressive first quarter of business growth following a targeted technology drive at its headquarters in Portsmouth.
Ultimate, which is a ‘Best Company to Work For’ as part of Markerstudy Group of Companies, joined the Group in March 2015 and includes pet brands Purely Pets and Paws & Claws as well as affinity partnerships with ASDA and Legal & General.
Paul Hampshire, UIS Managing Director, is in charge of the 400 strong combined workforce and launched a strategic technology drive in 2016, boasting the ability to do all operational transactions under one roof. The move has enabled the division to go from strength to strength, increasing projected Q1 profit by 75%.
Paul Hampshire, comments: “We are extremely pleased with our continuous growth and success in the pet insurance arena. We have seen unprecedented achievements so far, largely due to the investment in a team specialising in Microsoft-based online technology, which has significantly improved efficiency and reduced administration costs. Our on-line solutions now enable customers and vets to submit claims electronically to further improve the journey and processing time, driving improved data quality for insurers and resulting in better analysis, rating, cost controls and fraud detection.
“We have benefitted significantly from focusing on digital and on-line self service delivery whilst keeping a more personal service available for those who prefer to use the phone and speak to someone.
“We will continue to invest in our in-house system in order to maintain the competitive advantage this has given us. Our MIS platform has barely missed a heartbeat absorbing schemes migrated from our legacy systems and is ready to accommodate further growth in the business whilst simultaneously getting ahead of the game with respect to the heightened data protection legislation that will impact businesses next year.”
The business celebrated their success by holding a special St George’s Day themed party for staff at its headquarters in The Connect Centre, Portsmouth.